You have the right to return or exchange your order within 14 calendar days (counting from the day following the date on which you received your product) without stating any reasons for doing so.
However, products you wish to return:
- Must be in their original packaging, including labels
- Must not have been worn, washed, be damaged or stained
- Must be accompanied by their completed delivery slip
- Must be properly packaged and put in a sturdy box, so they arrive at our end undamaged
This applies to all products that cannot be refunded or exchanged, excluding gift cards and vouchers.
How does it work?
Once you have received your product, fill in the return form on the website within 14 calendar days. To do this, log in under User, click on 'return form login' and complete the form.
Click HERE if you do not have a user account with us yet.
We will send you an email with an address label for you to stick on the box.Then drop off your parcel together with the completed delivery slip at a GLS ParcelShop within 14 calendar days (counting from the day on which you sent off the return form). You can find the GLS ParcelShop closest to you via:
Search a ParcelShop
Quick search for GLS ParcelShops in your area.
* Always keep your delivery confirmation until you have received your refund!
* The €4.95 shipping costs will be deducted from your refund, unless a product error or broken article is the reason why you are returning your product.
* If we cannot identify the return’s sender, we cannot accept it!
Therefore, please make sure to always include your delivery slip!
C. We will refund your order within 14 calendar days after receiving your return, however only if your return complies with the conditions mentioned above.
To refund you, we will use the payment method you chose to pay for your order:
- A voucher
- A refund to the credit card you used to pay for your order
- A bank transfer into the bank account you specify on the delivery slip
If you used a voucher or gift card to buy your order, it will be returned to you.
Any shipping charges will only be refunded if you received a different product than the one you ordered or if the product you received shows any defects.
For more information, please see article 10 of our General Terms and Conditions.
Certainly do not hesitate to email firstname.lastname@example.org, should you have any questions!